Guest Satisfaction Survey
Serving Your Guests

For the last 22 years, our focus has been to help furnished apartment companies serve their guests, impeccably.

With each Guest Satisfaction Survey we have 3 specific goals:

  • 1.  We want you to have 100+ reviews on your Google Maps.  How many new move-ins do you average a month?  How many Google reviews do you have right now?

    2.  We want you to have 500 guest testimonials to use when making sales presentations. How many guest testimonials do you have right now?  Does your sales presentation include all 18 of the most important areas to share/present?

    3.  We ask every guest for additional referrals. How many guest referrals are you getting each day, right now?  What percent of these are turning into new revenue?

Customized to your specific company, here are the steps our team completes with each guest:

  • 1.  From the minute you E-mail to us the contact information of your guest move-in, we calendar a phone call plus E-mail your guest the same day of their move-in, a second call + E-mail the next day and a third call + E-mail the next day.  A total of 6 contacts are made. What percent of your current guests complete a move-in survey now?  What would you ideally like to see?

    2.  Each phone call to each guest that comes from Guest Satisfaction Survey highlights tailored information including your company name, the number of years your company has been in business and other company/market specifics you provide us with.

    3.  Each Guest Satisfaction Survey will include our suggested best-practice questions to be asked plus the questions can/will be further tailored to whatever you and your team would like.

  • 4.  During each/every Guest Satisfaction Survey call and the contact with a guest by voice --- will include our asking if anyone else they know or who is on their team needs a furnished apartment.  These referrals will be included with point #8 below.  

    5.  After a Guest Satisfaction Survey is completed, your guest will receive a thank-you E-mail plus encouragement to add their feedback to your Google reviews with your exact url so it's easy for them to add their review.  When a guest shares specific praise/appreciation our team will add those kind words to their E-mail note, making it easy for them to copy/paste their wording into your review area.

    6.  All E-mail communication to your guests will come from wecare@guest-satisfaction-survey.com

    7.  All E-mail communication to you about your guests will come from wecare@guest-satisfaction-survey.com and this is the only page seen by your guests, http://www.guest-satisfaction-survey.com

    8.  After each Guest Satisfaction Survey is completed, our team will send you a complete summary at the end of each day, plus any new referrals for you to call/contact tied to #4 above.

    9.  Any Guest Satisfaction Survey that is not positive will be sent ASAP for your immediate review/attention plus a call will be made to the person on your team you determine or directly to you, the owner of the company.

    10.  At the end of each month, our team will send you an overview of all Guest Satisfaction Surveys completed, a summary of your survey point scores, plus emerging requests/information that will give you insight to other guest trends we are seeing.

    11.  Each month, you will receive an audio message sharing news about the overall compilation of industry trends tied to what we are seeing/learning from Guest Satisfaction Surveys across every major/minor city in North America.

    12.  Each month, you will receive timely content that will be easy to tuck into your monthly marketing E-newsletter. 

    13.  On the day you are looking to sell your corporate housing company --- at some point in the future, the quality of your Guest Satisfaction Surveys and the volume of guest testimonials will mean you will be paid a premium for your company.

Would you like to discuss the 13 steps above?  Please give us a call at 435-615-8470

This is the only page seen by your guests, http://www.guest-satisfaction-survey.com

Below are sample referrals and recommendations coming from the Guest Satisfaction Surveys we are completing for our corporate housing clients:

  • Would you recommend this corporate housing company to a peer/friend or to your company?

    Will pass the word around the office.
      Yes, we do refer your company to others.
      Yes I would recommend this to a friend if the company was reimbursing them for their stay.
      Would be happy to give them a positive review on their website. The people at _______ could not be nicer. The employees get A+!  Would love to know if there were other locations across the country where they have furnished apartments.
      Absolutely!
      Yes.  I will suggest your corporate quarters to new colleagues.
      Yes Definitely!
  •   Absolutely.  _______ has amazing customer service and was always helpful with any questions.  I appreciated all the help throughout the past 8 months and I will definitely remember the company if I or other colleagues need your services in the future.
  •   Yes, I have already shared your company with my team.
      I will be your best advocate. Call _______ and ask him to speak with me about renting more furnished apartments.
      I want to add that I am very happy with _______!  Saying she is wonderful would be an understatement.  She is very helpful, personable, and communicates effectively.  My experience with everyone at the office has been pleasant.

    Might you suggest anyone we should call/contact who might need a furnished apartment, soon?

      I am very happy with _______ and I will be working with human resources and will be very happy to recommend their services.
      I do not have anyone to refer right now, but I would recommend to those on my team. Thank you for everything!
      Interns like myself need furnished apartments for this summer. I forwarded your information to my HR director.
      Our relocation company has sent your name to our corporate client, thanks for your help in _______!
      I believe everyone that I know has already made arrangements in the _______ area.  If you are located in other locations outside of _______, I may be able to refer you to some other people in the future.
      People at the _______ --- that is a great lead generator for you.  I will be sure to tell _______ just how impressed I was with ALL your services.  The two young men who delivered the furniture and set up the apartment were princes among men.  Very dedicated to what they are doing --- very particular --- determined to leave everything perfect and they did
  •   I have a colleague in Houston who will be relocating to this area in August. I have given him your office number to be in contact. 
      I live overseas.  I will recommend your business in my Facebook.  Thank you! 
      I will let my company know they should continue to use your service. Thank you for everything!

    Would you like to discuss the testimonials and guest referrals above?  Please give us a call at 435-615-8470.

    This is the only page seen by your guests, http://www.guest-satisfaction-survey.com

    Your Requests, Inspire Us! 

    Over the last 22+ years, your requests have inspired myself and our PowerHour team to find new ways to serve our corporate housing clients --- to help them drive more revenue, fill more furnished apartments, increase their profitability and compete ferociously with those in their local market. 

    We help you win --- and in all that we do, and because we only work with one corporate housing company in your city/market, we give you the tools, resources and strategies to position your company as the best-of-the-best.

    As an overview of the last two decades…

    1995, the launch of PowerHour, serving corporate housing companies like yours plus sharing our insight about the apartment market you rent inventory from, and our knowledge about the multifamily apartment sector since 1988.

    1997, the launch of PowerHour Recruiting, because you asked us to help you find more great team members to help your company grow.  Today, we have placed the very best in our sector, within your companies.

    2000, the launch of PowerHour Investment Banking, because you asked us to help you sell your company or purchase your direct competitors.

    2007, the launch of PowerHour Expert LinkedIn training, because you asked us to help you understand how to leverage this important and valuable website and its sales/marketing resources. Today, our passion and focus on LinkedIn continues/remains.

    2009, the launch of PowerHour SEO/SEM Services, because you asked us how to help you gain more website visibility above your direct local and regional/global competitors.  Today and since the launch, we have provided 184,534+ inbound corporate leads/prospects and key decision-makers totaling $1,857,803,426+ in revenue opportunities and remain the only SEO/SEM company in the world, focused entirely on the corporate housing sector.

    2011, the launch of PowerHour Internet Marketing White Papers, because you wanted to understand more deeply who you were directly competing with on the web, website best-practices and how to out-sell and out-market your local corporate housing competitors.   Today, we have completed Internet Marketing White Papers in 40 major/minor cities, each taking 80+ hours to complete.

    2012, the launch of PowerHour Sales Academy, because you and your team were enjoying such a large increase of inbound sales leads/prospects and you needed a way to capture and close more of them. Today, 200+ weeks later --- our passion to help you close 100% of your inbound sales leads/prospects and to close 100% of your corporate sales presentations with large companies and industry relocation companies, continues every Tuesday.

    2015, the launch of Guest Satisfaction Survey, because you have asked us to help you gain more guest feedback, increase your number of guest testimonials and add more Google review on the web.

    Would you like to discuss the PowerHour services above?  We only work with one corporate housing company per city/market.  Please give us a call at 435-615-8470.

    This is the only page seen by your guests, http://www.guest-satisfaction-survey.com

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